Our dedicated support team is ready to assist you with any questions about your e-commerce merchant account, payment processing, or technical issues.
Choose the contact method that works best for you. We're available through various channels to ensure you get the support you need.
Speak directly with our support team
(212) 555-7890
Our New York office is available Monday through Friday, 9:00 AM to 8:00 PM EST
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[email protected]
We respond to all emails within 24 hours, often much faster during business hours
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Available for Approved Merchants
Live chat is available 24/7 for approved merchants through your merchant dashboard. Log in to access instant support for urgent issues and general inquiries during business hours.
Login to Start ChatFor urgent issues, call our phone support line at (212) 555-7890 during business hours for immediate assistance. Approved merchants can also use 24/7 live chat through their dashboard. For emergencies outside business hours, use our emergency line at (212) 555-9999.
You can report chargebacks and disputes through your merchant dashboard under the Disputes section. Our real-time dispute alerts will notify you immediately when a chargeback is filed. You can also contact our support team for assistance with the dispute response process.
To update your banking information, log into your merchant dashboard and navigate to Settings > Banking Details. For security purposes, changes to banking information may require additional verification. Contact our support team if you need assistance.
Our comprehensive API documentation and integration guides are available in our Developer Portal. You'll find RESTful API references, webhooks documentation, pre-built plugins for Shopify, WooCommerce, and Magento, as well as SDKs for popular programming languages.